Refund Policy

When you may be eligible for a refund, cancellation, or account credit for Steady Formation services.

Last Updated: August 9, 2026

This Refund Policy explains when customers of Steady Formation ("Steady Formation," "Company," "we," "us," or "our") may be eligible for a refund, cancellation, or account credit in connection with services purchased through https://steadyformation.com, our customer dashboard, checkout pages, invoices, written offers, or direct communications with Steady Formation.

This Refund Policy should be read together with our Terms of Service, Privacy Policy, applicable checkout disclosures, service descriptions, package details, invoices, and any service-specific written terms that apply to your order.

If a specific written offer or service package contains refund terms that are more favorable to you, those specific terms will apply to that purchase. If this Refund Policy conflicts with a mandatory consumer-protection law that applies to your purchase, that law will control to the extent required.

1. General Refund Approach

Steady Formation reviews refund requests based on:

the service purchased;
the date and status of the order;
whether substantive work has started;
whether a filing, application, document, provider activation, or third-party request has already been submitted;
whether government, payment processor, registered agent, address provider, shipping, courier, or other third-party fees have been incurred;
whether the delay or issue was caused by Steady Formation, the customer, a government agency, or another third party;
whether the customer supplied accurate information and responded to reasonable requests; and
any applicable law, written guarantee, or service-specific refund term.

We will evaluate refund requests reasonably and in good faith, but not every cancellation, delay, rejection, change of mind, or third-party decision creates a right to a refund.

2. Money-Back Guarantees

Steady Formation may advertise certain services with a money-back guarantee. Unless a specific written offer states otherwise, any money-back guarantee applies only to eligible Steady Formation service fees and remains subject to this Refund Policy.

A money-back guarantee does not automatically make the following amounts refundable:

government filing fees;
federal, state, local, tax, or agency charges;
expedited government processing fees;
registered agent fees already activated or paid;
business address, virtual address, mail handling, postage, shipping, courier, or address-provider fees already incurred;
payment processing fees that are not returned to us by the payment processor;
bank, payment-provider, identity-verification, compliance, software, or other third-party fees;
completed, delivered, downloaded, or activated services;
charges for work performed because of inaccurate, incomplete, outdated, unauthorized, or inconsistent information supplied by the customer; or
other non-recoverable costs incurred for your order.

Where a specific service page or checkout disclosure gives a clearer guarantee, that offer will control for that purchase only to the extent it is more favorable to you.

3. When You May Be Eligible for a Refund

Subject to the exclusions in this Refund Policy, a refund may be available in the following situations.

3.1 Service Not Started

If you request cancellation before we begin substantive work on the purchased service, you may be eligible for a full refund of the Steady Formation service fee for that service.

Substantive work may include preparing or reviewing filings, checking supplied information, drafting documents, creating accounts, submitting provider requests, activating a registered agent or address service, communicating with a government agency or third party, processing a tax-related request, assigning team resources, or otherwise beginning work specific to your order.

3.2 Service Partially Completed

If only part of a divisible service has been completed, we may issue a partial refund for the unperformed portion of the eligible Steady Formation service fee.

We may deduct the reasonable value of work already performed, charges already incurred, and non-refundable government or third-party costs.

3.3 Failure Caused by Steady Formation

If we are unable to deliver the purchased service because of an error or failure directly attributable to Steady Formation, you may be eligible for a full or partial refund of the affected Steady Formation service fee.

This does not include delays, denials, rejections, requests for information, outages, processing backlogs, rule changes, or decisions controlled by government agencies or third-party providers.

3.4 Duplicate Payment

Verified duplicate charges are eligible for correction, refund, account credit, or another appropriate adjustment.

3.5 Unauthorized Payment

A payment determined after reasonable investigation to have been unauthorized may be refunded as required by applicable law and payment-network rules.

We may request information needed to verify the claim, protect the account, prevent fraud, and respond to the payment processor.

4. Non-Refundable Amounts and Services

Unless required by law or expressly stated otherwise in writing, the following are non-refundable once incurred, submitted, delivered, activated, committed, or made available:

state, federal, local, or other government filing fees;
expedited government processing fees;
taxes, agency charges, and official filing costs;
third-party registered agent fees already activated, paid, or committed;
business address, virtual address, mail handling, shipping, postage, courier, storage, scanning, forwarding, or address-provider fees already incurred;
banking, payment-provider, verification, compliance, software, professional-service, or other third-party fees;
payment processing fees that are not returned to us by the payment processor;
completed or fully delivered services;
digital products, templates, documents, guides, forms, or downloadable materials after delivery, download, access, or account availability;
services already submitted to a government agency, registered agent provider, address provider, payment processor, bank, tax authority, or other third party with your authorization;
work performed to correct, revise, resubmit, or explain inaccurate or incomplete information originally supplied by you, unless the correction is required because of our error;
account setup, dashboard setup, document preparation, support, review, or administrative work already performed for your order;
promotional, discounted, bundled, clearance, custom, rush, or special-sale items that are disclosed as non-refundable at the time of purchase; and
any cost, charge, or fee that we cannot reasonably recover after it has been incurred for your order.

5. Government and Third-Party Decisions

Steady Formation does not control government agencies, banks, payment processors, registered agent providers, business address providers, mailing providers, identity-verification providers, tax authorities, marketplaces, or other third parties.

A delay, rejection, refusal, suspension, request for more information, verification requirement, adverse decision, changed rule, system outage, or processing backlog by a government agency or third party does not by itself create a right to a refund where Steady Formation performed the purchased service correctly.

Examples include:

rejection of a proposed company name;
state filing delays or agency backlog;
IRS requests, delays, or processing limits relating to an EIN;
inability to qualify for an S Corporation election or tax classification;
bank, payment account, marketplace, or provider rejection;
registered agent, address provider, postal, or identity-verification requirements;
compliance, risk, fraud, or sanctions review by a provider;
a customer supplying information that does not match government or provider records;
a change in law, fee, form, agency practice, or third-party requirement after your order; or
service delay caused by a third-party outage, agency closure, holiday, weather event, public emergency, or technical issue.

If unused and recoverable amounts remain after such an event, we may refund those unused amounts where appropriate.

6. Customer Information, Documents, and Cooperation

You are responsible for providing complete, accurate, current, lawful, and authorized information, documents, approvals, signatures, and follow-up responses needed to complete your service.

If a government agency, registered agent provider, address provider, payment processor, bank, identity-verification provider, tax authority, or other third party requests additional information or documents, you are responsible for providing them within the requested timeframe.

Where our website or offer states that no documents are required, that statement applies only to the ordinary information needed to begin the specific order unless the offer clearly says otherwise. It does not prevent a third party or us from requesting identification, signatures, proof of address, ownership details, tax forms, authorization records, or other documents when required.

Delays caused by missing, inaccurate, inconsistent, unauthorized, outdated, unclear, or late customer information do not automatically create a refund right.

7. Client Delays, Missing Information, and Abandoned Orders

If we request required information, approvals, signatures, documents, corrections, or verification and you do not provide them, your service may be delayed, placed on hold, suspended, closed, or treated as inactive.

Unless a different timeframe is stated for the applicable service, if you do not provide required information or respond to reasonable requests within 60 days after our first request, we may treat the order as abandoned, forfeited, or closed.

If an order is treated as abandoned, forfeited, or closed:

amounts already earned may be non-refundable;
government and third-party fees already incurred may be non-refundable;
work already performed may be deducted from any eligible refund;
provider activations or filings already submitted may remain subject to provider or agency rules; and
a new order, reactivation fee, updated filing fee, or additional provider charge may be required if you later wish to proceed.

We may keep records of inactive or abandoned orders as described in our Privacy Policy and as needed for business, tax, accounting, compliance, payment, fraud-prevention, dispute, or legal purposes.

8. $0 Formation Offers, Promotions, and Discounts

If you purchase a promotional formation package advertised with a $0 Steady Formation service fee, there is no Steady Formation service fee to refund for that portion of the package.

Unless the offer clearly states otherwise, a $0 formation offer does not waive or make refundable state filing fees, taxes, registered agent fees, business address fees, payment processing fees, optional add-ons, expedited fees, shipping, postage, future renewal charges, or other third-party charges.

Promotional eligibility, availability, duration, limits, package inclusions, exclusions, renewal terms, and refund rules may vary. The terms displayed with the promotion at the time of order will control for that purchase.

We may deny a refund, cancel an order, or adjust a discount where an offer was used through technical error, misuse, ineligibility, unauthorized coupon use, abuse, or violation of the offer terms.

9. Promotional and Bundled Services

Promotional or bundled services may be priced based on multiple services being purchased together.

If a refund is approved for only part of a bundle, we may calculate the refundable balance by:

deducting non-refundable government and third-party fees;
deducting the reasonable value of completed or partially completed work;
recalculating retained services at their regular or disclosed standalone price; and
applying any service-specific bundle terms disclosed at the time of purchase.

We will not use a bundle recalculation method where prohibited by applicable law.

10. Cancellation of Ongoing or Recurring Services

Some services, including registered agent, business address, mail handling, compliance, dashboard, support, or similar recurring services, may renew periodically.

You may request cancellation of a recurring service before the next renewal date by contacting us at info@steadyformation.com or using the cancellation method available through your account or dashboard, where available.

Cancellation stops future renewal billing after the cancellation becomes effective. It does not automatically entitle you to a refund of:

the current billing period;
charges already earned;
amounts already paid to or committed to a third-party provider;
government or provider fees;
active registered agent, business address, mail, dashboard, support, or compliance services; or
non-recoverable payment processing charges.

If a recurring service has not yet been activated or renewed when your cancellation is processed, we will cancel the pending charge where reasonably possible.

You remain responsible for replacing registered agent, business address, mail, compliance, or similar services before cancellation if required by law, agency rule, provider rule, or your own business needs. Cancellation may affect your company status, ability to receive notices, mail handling, provider access, or compliance standing.

11. Refund Request Deadline

Unless applicable law, a specific written guarantee, or a service-specific disclosure provides a longer period, refund requests must be submitted within 60 days of the original transaction date.

Requests submitted after this period may be denied, especially where:

work has been completed;
third-party fees have been incurred;
a filing, application, activation, or provider request has been submitted;
the service has remained inactive because required customer information was not supplied;
the order has been treated as abandoned, forfeited, or closed; or
records needed to investigate the request are no longer reasonably available.

12. How to Request a Refund

To request a refund, contact info@steadyformation.com or use the support method available through your Steady Formation account or dashboard.

Please include:

your full name;
the email address associated with your order;
order or invoice number;
date and amount of payment;
payment method or limited payment details, such as card brand and last four digits, if requested;
the service purchased;
a clear explanation of the refund request;
proof of payment, if requested; and
any supporting information relevant to the request.

Incomplete requests may take longer to review. We may ask for additional information needed to verify the payment, confirm authority, check the order status, prevent fraud, or evaluate eligibility.

13. Review and Processing Time

We generally aim to review a complete refund request within 7 business days.

If approved, we will normally initiate the refund within 10 business days after approval. Your bank, card issuer, PayPal, payment processor, or other payment provider may require additional time before the funds appear in your account.

Where a government or third-party fee must first be recovered, reconciled, or confirmed, additional processing time may be required.

If we deny a refund request in whole or in part, we may explain the main reason for the decision, unless doing so would compromise security, fraud prevention, legal obligations, provider requirements, or a pending investigation.

14. Refund Method

Approved refunds are ordinarily returned to the original payment method where reasonably possible.

If refunding the original payment method is not possible, we may agree with you on another lawful refund method. We may require reasonable verification before sending funds to a different destination.

We are not responsible for bank fees, currency-conversion differences, exchange-rate changes, international transfer charges, payment-provider deductions, or delays caused by your bank or payment provider, unless applicable law requires otherwise.

15. Partial Refunds and Account Credits

Where part of a service has already been completed, we may calculate a partial refund by deducting:

the reasonable value of work already performed;
non-refundable government and third-party fees;
non-recoverable payment processing charges;
provider charges, activation fees, support time, document preparation, administrative work, and filing support already provided; and
other costs already incurred specifically for your order.

We may offer an account credit instead of a refund where appropriate and lawful. Account credits may be subject to service-specific restrictions, expiration rules, or written terms disclosed when the credit is issued.

We will explain material deductions or credit terms when communicating the refund decision.

16. Chargebacks and Payment Disputes

If you believe a payment is incorrect, contact us promptly so we can investigate and try to resolve the issue.

Submitting a chargeback, payment dispute, or payment-provider claim does not expand your refund rights under this Refund Policy.

When responding to a chargeback or payment dispute, we may provide transaction records, service records, order details, customer communications, IP logs, dashboard activity, filing evidence, authorization records, support notes, refund history, and other information reasonably necessary to respond to the payment provider, as described in our Privacy Policy.

We may suspend order processing, dashboard access, recurring services, filings, or future purchases while a payment dispute is pending, where reasonably necessary to prevent fraud, reduce loss, comply with provider rules, or protect our rights.

If a chargeback is resolved in your favor, we may treat the related service as cancelled to the extent permitted by law and provider rules. If a chargeback is resolved in our favor, you remain responsible for any unpaid amounts, chargeback fees, reactivation fees, or collection costs where permitted by law and our Terms of Service.

17. Fraud, Misuse, and Policy Abuse

We may deny a refund, suspend services, or close an account where we reasonably believe the order, refund request, payment, customer information, documents, account activity, or service use involves:

fraud;
unauthorized payment activity;
identity misuse;
false, misleading, stolen, forged, incomplete, or unauthorized information;
sanctions, illegal activity, or prohibited use;
abuse of promotions, coupons, discounts, or guarantees;
repeated refund abuse;
chargeback misuse;
bad-faith conduct; or
violation of our Terms of Service or provider requirements.

We are not required to provide details where doing so could compromise security, fraud prevention, legal obligations, provider requirements, or an investigation.

18. Service Changes, Pricing Errors, and Order Refusal

We may correct obvious pricing, typographical, package, coupon, or technical errors.

If an order is affected by an obvious pricing or technical error, we may cancel the order and refund eligible amounts actually paid, or offer you the corrected price before proceeding.

We may refuse, cancel, or discontinue an order where reasonably necessary to comply with law, prevent fraud or abuse, protect customers or providers, address unsupported or prohibited services, reduce legal or compliance risk, or enforce our Terms of Service.

Refund eligibility for refused, cancelled, or discontinued orders will be evaluated under this Refund Policy based on the status of work and amounts already incurred.

19. No Waiver of Non-Waivable Rights

Nothing in this Refund Policy limits, excludes, or waives any refund, cancellation, chargeback, consumer, payment, or legal right that cannot be limited, excluded, or waived under applicable law.

If you are a consumer in a jurisdiction that gives you mandatory rights, this Refund Policy applies only to the extent permitted by that law.

20. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, technology, business practices, payment methods, provider rules, legal requirements, or refund practices.

Changes will be posted on our website with an updated "Last Updated" date.

The version in effect at the time of your purchase will generally govern that purchase unless a later version is more favorable to you, the parties agree otherwise, or applicable law requires otherwise.

21. Contact Us

For questions or refund assistance, contact:

Steady Formation
75 E 3RD ST STE A70
Sheridan, WY 82801
United States
Email: info@steadyformation.com
Phone: +1 (307) 400-1666
Website: https://steadyformation.com/